Tetro Systems Inc. (“Tetro”)
Effective Date: April 1, 2023
Tetro’s mission is to grow the game of golf by enriching your experience and removing obstacles to play. On our quest, we promise to be transparent about the data we collect about you, how we use your data, how your information is shared, how your data is protected and how you can manage your data shared with us.
Tetro is headquartered in Calgary, Canada and our Services are provided to you by Tetro Systems Inc. If you are a resident of the European Economic Area (“EEA”), Tetro Systems Inc. is the controller of your personal data for the purposes of EEA data protection law.
Tetro Systems Inc.
1600, 421 7 Avenue SW
Calgary, Alberta, T3H 4T6
1. Information Tetro Collects
Tetro collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with Tetro. We receive information in a few different ways, including when you schedule activities using the Services. Tetro also collects information about how you use the Services. There are also opportunities for you to share information about yourself, your friends, and your activities with Tetro when you schedule and/or comment on rounds.
Account, Profile, Activity, and Use Information
We collect basic account information such as your name, email address, and password that helps secure and provide you with access to our Services. In addition, it also enables us to respond to support requests and comments as well to provide you updates with respect to our Services.
Profile, activity and use information is collected about you when you choose to upload a profile picture, send or accept a round invitation (including date, time and location information related to golf rounds) or post in the round comments, or otherwise use the Services. You have the ability to control your profile picture in your settings and a custom profile picture is not required to use an account.
Comments in Round
When you are an Accepted Player or Organizer of a round, you and the other players have the ability make comments on that round or about anything else you choose. These comments are not monitored or analyzed by Tetro and not retained in our databases for longer than twelve months.
“Sharing” A Round
We designed the “Share a Round” feature to respect your privacy and DO NOT collect information about your contacts either stored on the device used to access our Services or web-based application.
When you make a payment on or for Tetro’s Services, you may provide payment information such as your payment card or other payment details to the Apple App Store or Google Play (“App Stores”). The App Stores do not provide any of your payment information to Tetro.
We may collect information from you through third parties, such as when we collect your feedback through surveys.
We may also collect information about you from other golfers such as when they comment on your round within the App.
2. How Tetro Uses Information
- Provide, measure and improve services for you
- Communicate with you
- Manage the security of our Sites and Services
Providing You Services
Our primary use of your information is to deliver our Sites and Services for you to use.
We also use your information to measure and improve our Services. We look at this data in anonymous and aggregate form to determine things like how many users in total are using a given feature or how many golfers were invited to a round.
Third parties (such as other golfers in your round) may share information to the Services and share pieces of your information through the comments and other features. It is up to you as to whether you share this optional information — none of it is required, but you may need to coordinate with your fellow golfers to limit any information sharing. Comments are not monitored or analyzed by Tetro and not retained in our databases for longer than twelve months.
Communicate With You
We use your email address to deliver our Services. These notifications are delivered by Tetro but are created by our players such as network requests, round invitations and round update information.
We may use your information to send you marketing communications, communicate with you about our Sites and Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Manage the Security of our Sites and Services
We monitor the data to ensure that users are complying with our terms of service and to investigate suspicious behavior on our Sites and Services.
Aggregate and Anonymous Information
We do not sell your personal information. Tetro may aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples of the type of information we may aggregate include information about usage, demographics, frequency and location of golf rounds. Tetro may use, sell, license, and share this aggregated, anonymous information with third parties for research, business or other purposes such as to promote golf, golf courses, help our partners understand more about golfers, including the people who use their products and services.
3. How Information is Shared
In addition to sharing aggregated data about our golfers as described above, we also share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below.
We may share your information with third parties who provide services to Tetro such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote Tetro or display information that may be relevant to your interests on the Services or other websites or services.
Publicly Available Information
When you join Tetro, your name and profile photo are viewable by other golfers should they search for you in order to enable connection. No other information is made publicly available.
Sharing Information and Activities
As a social network, we share calendar and location information of a round of golf with your other Tetro connections for the purpose of scheduling a round.
Affiliates and Acquirors of our Business or Assets
4. How We Protect Information
We take several measures to safeguard the collection, transmission and storage of the data we collect. However, it is our practice to prevent the opportunity for a significant compromise of information by limiting the personal information we collect. For the limited information we do collect, we employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. Tetro partners with industry leaders in online security, including Services verification, to strengthen the security of our Services. We do not collect payment information but rely on industry leaders in payment processing (i.e. the App Stores) to collect any and all fees. The Services are registered with site identification authorities so that your browser can confirm Tetro’s identity before any personal information is sent. In addition, Tetro’s secure servers protect this information using advanced firewall technology.
5. Managing Your Information
Privacy Controls and Email Notifications
The only members that can see what rounds you are playing are other invited players to that specific round and the organizer of that round.
You have control over who is connected with you in Tetro. Other players cannot invite you to a round unless you authorize them to be a connection. If you no longer want to be connected to a specific person, you can remove them from your network at any time.
Currently our application is solely web-based and have not yet launched a mobile application and we don’t have the ability to perform “Push Notifications”. As such, we use email to notify you about events other players of Tetro have created (examples: Network Requests and Round Invitations). These notifications are necessary for providing you our Service.
Know that we are currently working on a mobile application that will enable Push Notifications and allow you to opt out of email notifications.
If you no longer wish to receive emails about events in Tetro, please email firstname.lastname@example.org. Just remember you might miss out on a round if we turn that feature off.
Updating Account Information
You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact Tetro at email@example.com. Tetro will generally respond to your request within 10-14 business days.
Deleting Information and Accounts and Downloading Your Data
You can delete your account or request all the data we have related to your account by emailing firstname.lastname@example.org.
After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, your rounds and comments cannot be reinstated. Following your deletion of your account, it may take up to 90 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.
Note that content you have shared with others, such as photos, or that others have copied may also remain visible after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.
Your personal information is always yours. Subject to any legal or regulatory requirements that may restrict us from providing access to any information we have collected, you have the right to access personal information, have it corrected, or have it deleted, and to let us know if you have any concerns about how we protect it. To exercise your right to access your personal information, or to correct or delete it, please contact us at email@example.com.
Our Legal Bases
- If we undergo a business transaction such as a merger, acquisition or other transaction where we may share or transfer your information with a third party or parties in connection therewith;
- Where you have consented to the processing;
- Where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
- To protect your vital interests, or those of others, such as in the case of emergencies; and
- Where necessary for the purposes of Tetro’s or a third party’s legitimate interest, such as our interests in protecting our members, our partners’ interests in collaborating with our members, and our commercial interests in ensuring the sustainability of the Services.
Retention of Information
Information connected to you that is no longer necessary and relevant to provide our Services may be de-identified or aggregated with other non-personal data to provide insights which are commercially valuable to Tetro, such as statistics of the use of the Services. For example, we may retain booking information related to golf courses, use of the Services, etc. to continue to improve the Services. This information will be de-associated with your name and other identifiers.
Tetro does not knowingly collect information from children under the age of 13. Furthermore, we do not target our service to children under these ages nor do we knowingly communicate with children under 13.
We ask that you not send us, and you not disclose, any sensitive information (e.g., government identifiers, information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics or trade union membership) on or through the Services or otherwise to us.